The Jones Girls

Today I took the girls to get Christmas Holiday portraits done.   Our appointment was at 3:00pm at JCPenney’s Photography studio.    It took me over 2 hours to get the girls ready…hair up in pin curls and dressed in their beautiful Christmas dresses with tights and new dressy shoes.

I made this appointment almost 2 weeks ago and the photographers have called me twice this week to verify we wanted the Christmas Holiday background and to confirm our appointment.    I reserved an hour appointment for photography.

We arrive and the photographer said she wasn’t ready for us.   She did not have the background put together yet and could I please turn their TV on and play a Disney movie for the girls while she sets up the studio.    So I did that.  She asked if I could come help her put the background together.  She had no idea how it was supposed to be put together.   So I helped as best as I could.   In the meantime, my girls have been intently watching the Disney movie for over 20 minutes.

We finished doing the background and then I had to get the girls unglued from the TV.  That was difficult.  Of course they didn’t want to go get pictures now because I interrupted them watching their Disney movie. 

Needless to say, the girls didn’t cooperate with the photo shoot.  It went horrible.   Not one good shot!!   Everyone was crying and protesting.  I was frustrated.  The photographer didn’t know what to do, so she pulled out a baby rattle to try to appease them.  Ummm, a baby rattle?   Give me  a break!!   She didn’t know how to position the girls and asked me to give her some ideas.   I was not impressed and very annoyed.

I cut the photo shoot short and told her this was going really bad.  We didn’t get one good shot.    I packed up the girls and headed out.  The photographer took me to the register and offered me a free photo sheet and appologized saying that she wasn’t ready for us.   I told her I was frustrated because it took me over 2 hours to get the girls ready and now I would have to reschedule and do it all over again.    I asked to speak to her manager.  Then the bomb drop…she said she was the manager!!    My mouth hung open in disbelief.    Not good at all.

When I got home, I called the manager at JCPenney’s and she had the district manager of photography call me.  I spoke to Nicole Medina and she apologized for the whole experience.  She said the photographer was very good and had 3 years experience being a photographer for JCPenney’s and that she became manager of photography for our JCPenney’s just a couple of weeks ago.    She offered me a few free photo sheets.

I had to reschedule our photo shoot for this Saturday.  We will also do a family portrait also.   Hopefully it will go much better than today…